"The KMC team truly teamed with us in driving solutions, both in the consulting role leveraging in-house resources and as trusted advisors. They exhibited a unique combination of subject matter expertise and change management sensitivity. Along the way they also helped establish a much improved governance structure and rhythm of review throughout the organization."
— Bob Beaird, VP Supply Chain & IT, Holly Hunt
Challenge:
A high-end furniture designer and manufacturer needed to improve customer satisfaction and delivery times, reduce costs, develop a supply chain capable of reliable delivery, eliminate multiple weeks of cycle time, and develop reliable methods to promise and schedule.
Solution:
Working closely with the client team in a hybrid consulting/interim management role, the KMC team organized a collaborative team of supply chain personnel, sales and suppliers to identify root causes of long cycle times. The KMC team then re-organized the supply chain group, developed scheduling tools, and successfully negotiated shorter cycle times with suppliers via collaborative planning methods. A sales and operations planning team was created to rapidly identify production flow bottlenecks and accurately forecast demand while suppliers were rationalized for cost and performance improvement.
Results:
- Production delivery cycle time reduced by 6 weeks
- 36% improvement in delivery performance
- 29% reduction in custom quote lead time
- 11% reduction in quality defects
- Reduced backlog and expedited orders
- New scheduling and capacity management tools
- Diversified supplier base
